Kyocera Document Solutions Inc. (President: Takashi Nagai) is proud to announce its sponsorship of "From Intent to Action: the leaders’ guide to building AI- powered workplaces," a new report by Economist Impact. Based on surveys with 639 senior executives as well as expert interviews across London, New York, Tokyo, Sydney, and Singapore, the research reveals a widening gap between AI ambition and workforce readiness and highlights how the disconnect between strategy and execution is preventing organisations from capturing AI’s full potential.
The report reveals key findings, including:
While 88% of senior executives view AI as a source of competitive advantage, just 4% have successfully translated AI initiatives into repeatable, scalable business value.
Productivity-first mindset limits long-term impact: 79% of senior executives assess AI success through productivity metrics, while far fewer track long-term outcomes such as employee engagement, skills development, or retention.
AI maturity varies across global financial centers: Executives in Tokyo (11%) and New York (10%) are most likely to report enforced AI governance frameworks, compared with London (8%), Singapore (5%), and Sydney (4%).
Critical skills gaps undermine responsible AI use: While 96% of executives rate cybersecurity as essential to AI deployment, only 20% believe their teams are proficient.
Most firms talk up AI talent but fail to fund real workforce learning: Nearly all organisations (99%) report having some approach to developing AI skills, but most rely on informal methods.
Soft skills shortfall and stalled implementation: Executives rank critical thinking and creativity (both at 95%) as equally important as technical expertise. Yet only around one-third believe employees currently excel in these areas. At the same time, a diffusion of responsibility is weakening AI talent strategies. Nearly half of executives say managers hold minimal responsibility for developing AI skills, while a further 8% report no responsibility at all.
Commenting on the findings, Keisuke Koyama, Executive Officer and Senior General Manager of the Corporate Marketing Division at Kyocera Document Solutions, said, "Organisations that prioritise short-term productivity over long-term skills development risk missing AI's true potential. This research highlights the non-technical factors—skills, governance, leadership—that determine whether AI ambition translates into sustainable business outcomes. Bridging these capability gaps is essential to responsible, people centered digital transformation that delivers real business value."
Kyocera places great importance on sustainable corporate management and believes that, when applied thoughtfully within governance frameworks, AI can optimise resources and processes, strengthen risk management and compliance, improve ESG transparency, and enable longer-term, evidence-based decision making that enhances organisational resilience. The company sponsored this independent research to examine how organisations are approaching AI in practice and to surface practical, actionable insights that help leaders bridge intent and impact. If you would like to read the full report, download it here.
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Kyocera Document Solutions Australia is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimise and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organisations put knowledge to work to drive change.
Kyocera Document Solutions Inc. is a group company of Kyocera Corporation (Kyocera), a leading supplier of industrial and automotive components, semiconductor packages, electronic devices, smart energy systems, printers, copiers, and mobile phones. During the year ended March 31, 2025, the company’s consolidated sales revenue totaled 2 trillion yen (approx. US$13.5 billion). Kyocera is ranked #1,123 on Forbes magazine’s 2025 “Global 2000” list of the world’s largest publicly traded companies, and has been named among “The World’s 100 Most Sustainably Managed Companies” by The Wall Street Journal.