Departure
Understanding where the customer is beginning their journey is essential, so we can:
- Find opportunities for process improvement
- Understand security and governance gaps to be plugged
- Look for cost reduction potential
Preparing for take-off
Performing all of your checks before take-off is essential, which is why we test everything in a test environment before rolling it out in yours. We'll minimise disruptions so that the only change people notice is positive.
Where does the journey end?
Where is the customer wanting to head? Print and document management does not exist in a vacuum. Understanding the digital vision for the customer helps us to formulate a solution that meets all of their needs.
Bringing stakeholders on the journey
We will provide training for any process changes, plus our helpdesk will assist and support the resolution of any teething problems with your managed service. We also provide clear instructions on how you can make the best of your managed service in the initial months.
Setting the flight path
Your tailored managed print roadmap specifies hardware. software and scheduling that takes the guesswork out of change. We also identify any risks to improvements so you can notify your stakeholders.
When the journey is over…
It has really only just begun. We continuously monitor your solution, checking in with you personally to see if it has met your needs, and using our innovative tech to help you monitor your own print and document environment as well.