Aligning digital transformation for people, processes and technology

Digital transformation has become a strategic imperative for organisations worldwide. According to Statista's 2024 projections, global spending on digital transformation technologies and services reached $2.5 trillion in 2024, with forecasts indicating growth to $3.9 trillion by 2027. Success in this environment requires strategic alignment of managed IT services, intelligent automation platforms and cloud-powered solutions with your workforce capabilities and business processes.

However, while many businesses implement new technologies, the key to transformation success lies in also aligning these initiatives with your people and processes. Research from Backlinko's 2025 analysis reveals that 61% of C-suite executives believe digital transformation is a top priority, yet only 35% of businesses accomplish their objectives related to digital transformation. This gap highlights the critical importance of proper alignment across all three dimensions.

People play a substantial role in successful business transformation. One of the biggest challenges when implementing digital transformation is employee resistance. Employees want to understand why change needs to happen, be part of the journey and ensure they experience the resulting benefits—such as increased productivity, flexibility and efficiency. According to PwC's research, 55% of companies struggle with talent gaps in digital transformation, making people alignment even more critical.

So, how can you adjust your business environment and culture to deliver a successful digital transformation strategy? In this post, we'll outline the ways you can better align people, processes and technology to enable ongoing business growth.

Communicate a clear vision

It all starts with a clear understanding of the overall company vision—for you and your employees—particularly regarding how your digital transformation efforts will support your operations and strategic goals.

• What do you want to achieve?
• What needs to change or improve within the organisation?
• How will these new technologies or innovations drive your vision?
• How can you inspire trust and support for the initiative?

These are some of the questions that need addressing so you have a clear and inspiring vision for your business. Try to break down the strategic vision and understand how each department and employee can contribute and be part of this journey. Research consistently shows that people demonstrate greater engagement when they feel there is purpose or meaning in their work.

According to DoiT Software's 2024 research, only 35% of businesses achieve their digitalization goals, with complexity of the current environment (32%), lack of technical expertise (27%) and high costs being major barriers. Clear vision communication helps overcome these challenges by ensuring alignment across all levels of the organisation.

The next step involves communicating this vision through all internal channels—company conferences, presentations, intranet and email—whilst ensuring consistent messaging that resonates with different stakeholder groups.

Align digital transformation for people, processes and technology

Work continues to revolve around human beings, with technology serving as an enabler rather than a replacement. It's important to understand the current business environment, specifically how employees use and interact with existing technologies, to decide what they need to be more effective.

Grand View Research data indicates that the global digital transformation market was valued at USD $1,070.43 billion in 2024, with a projected CAGR of 28.5% from 2023 to 2030. This massive investment demonstrates the scale of change organisations are managing. Any changes or improvements in the workplace should make people more comfortable, productive and satisfied in their roles.

Before investing in new technology or devices, ensure seamless integration with existing systems and processes you currently use. This makes it easier for staff members to learn new technology and apply it in their daily work lives whilst avoiding unnecessary delays and resistance.

Kyocera ICT Services provide comprehensive technology integration and managed IT services that ensure new solutions work harmoniously with existing infrastructure. Professional ICT support helps organisations navigate technical complexity whilst maintaining business continuity, addressing the common challenge where only 35% of digital initiatives succeed according to BCG's analysis of 850+ companies worldwide.

Provide easy access to information

Easy and secure access to critical business information represents the most important aspect of your digital transformation strategy. Employees need quick access to data and organised storage of files and documents to effectively perform daily tasks and collaborate with colleagues.

According to research from DoiT Software, 74% of chief supply chain officers stress the importance of hybrid cloud integration in supply chains' digital transformation. An enterprise content management solution proves a worthwhile investment to achieve this goal, allowing you to share, utilise and manage all your organisation's data from multiple departments in a centralised location. Metadata can then help cross-reference information and draw inferences that would otherwise not be possible.

Modern ECM platforms integrate with collaboration tools, automation services and mobile applications to create a comprehensive digital workplace environment that supports productivity regardless of location.

Enable flexible working

Flexible working arrangements require employees to have tools that keep them connected to the business, with everything accessible via laptop or mobile device. According to Backlinko's 2025 research, 58% of companies in the US and UK intend to increase their spending on digital transformation initiatives, with flexible work support being a key driver.

Investing in secure and stable cloud-based solutions provides the foundation for flexible work arrangements. For added security, organisations can implement virtual private networks (VPNs) and multi-factor authentication for remote access to ensure critical business data remains protected.

Cloud adoption research indicates that 52% of companies have migrated majority workloads to cloud, with 73% of enterprises adopting hybrid cloud strategies. Professional managed IT services help organisations implement and manage these cloud environments securely whilst optimising costs and performance.

Enhance collaboration

With distributed teams working across different locations and time zones, coordinating projects can prove challenging. Enhancing collaboration within teams by breaking down silos demonstrates a reliable way to boost productivity within your business.

Research from Grand View Research shows that professional services accounted for 74.8% of the digital transformation market revenue in 2022, demonstrating the value organisations place on expert guidance in implementing collaboration solutions.

Collaboration tools that integrate instant messaging, video conferencing, project management and document sharing encourage employees to communicate regularly with each other, coordinate tasks and report on ongoing results. These tools help management teams monitor progress and performance of projects and key objectives.

According to Kissflow's 2025 analysis, 69% of IT decision-makers primarily view digital transformation as a way to improve process efficiency, with enhanced collaboration being a critical component of that efficiency.

Leverage professional ICT services

Successfully navigating digital transformation requires more than just purchasing new technology—it demands strategic planning, expert implementation and ongoing support. Kyocera ICT Services provide end-to-end support for digital transformation initiatives, from initial assessment and strategy development through implementation and ongoing management.

Professional ICT services address common challenges that derail transformation efforts. With network security solutions protecting critical infrastructure and managed IT services ensuring optimal performance, organisations can focus on strategic initiatives rather than technical troubleshooting.

According to research from Quixy, organisations with an actively involved Chief Digital Officer are six times more likely to achieve successful digital transformation. Similarly, partnering with experienced ICT service providers significantly increases transformation success rates by bringing specialized expertise and proven methodologies.

Once you've implemented collaboration tools and established your digital workplace framework, aligning your people, processes and technology becomes significantly easier. This alignment should not only boost workplace productivity and efficiency but also build the environment needed to adapt and succeed in the digital economy.

According to FinancesOnline's analysis, digital transformation initiatives contribute to improved operational efficiency (40%), meeting changing customer expectations (35%) and improving new product quality (26%). However, 70% of digital transformation initiatives fail to reach their goals due to management issues, emphasizing the need for proper alignment of people, processes and technology.

Building a resilient and productive digital workplace requires strategic alignment across all dimensions. Explore how Kyocera's ICT services, cloud-powered solutions and intelligent automation platforms can help your organisation achieve digital transformation success.

KYOCERA Document Solutions supports Australian and New Zealand businesses on their digital transformation journey with innovative products and software solutions.