EN / AU & NZ
City of Kyoto
Breaking down language and communication barriers in public services Enhancing Communication with all visitors Cotopat screen technology has been...
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Minimising communication gaps with foreign patients and elderly individuals
Overcoming communication challenges at hospital reception areas
Yachiyo Hospital in Aichi Prefecture is a general hospital that plays a vital role in supporting the local community.
The Cotopat Screen has been installed at the reception desk within the health screening centre, where residents attend for consultations and check-ups. The hospital identified ongoing challenges in communicating effectively with foreign and elderly patients. To address this, Cotopat was introduced to support clearer interactions at reception, helping improve communication with individuals who may face language barriers or hearing difficulties.
Background to System Implementation
The hospital faced significant challenges in communicating with foreign and elderly patients
Key Factors Influencing Selection
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Instant display of conversations as easy-to-read text
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Accurate speech recognition for consistent communication clarity
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Clear visualisation of medical terminology to support patient understanding
Supporting clearer patient communication while minimising misunderstandings
Cotopat Screen is used at the health screening reception desk to provide clear information on health assessments and consultations, and to guide patients to the appropriate areas within the hospital. It helps reduce confusion and minimise misunderstandings for foreign and elderly patients, creating a more reassuring and accessible experience.
The image above shows medical consultation information translated into English.
By registering keywords within the system, specialised medical terminology can be accurately displayed as on-screen subtitles, supporting precise communication. Cotopat enables clearer interactions and helps ensure information is delivered with confidence and accuracy.
Real‑time speech recognition
Real-time speech-to-text captioning
Recognises speech in realtime and displays it as captions. With enhanced conversation accuracy through intelligent adjustment of text breaks and punctuation based on context, the system delivers captions that flow naturally and are easy to follow.
Enhanced understanding through diagrams and videos
Enhanced understanding through diagrams and videos
Cotopat displays diagrams and videos alongside conversation to communicate information that might be difficult to convey through words alone.
Multi-language translation display
Multi-language translation display
Cotopat translate and displays the speaker's words. With support for two-way translation, you can accurately communicate information to people from across Australia and beyond.
Two-way translation display support
Two-way translation display support
Spoken words are translated into the other person's language and displayed in their orientation. Our system supports translation display in 134 languages, with 73 languages available for two-way interaction with translation functionality as of May 2025.
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AI-powered conversation summaries
AI-conversation summaries
When users agree and wish to have a summary, Cotopat records conversation logs* to provide AI-generated conversation summaries for visitors via secure QR code access. Visitors can easily share conversation content with people who weren't present at the meeting.
*can be enabled/displayed via administrator settings.
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Simple operation with numeric keypad only
Simple operation with numeric keypad only
When users agree and wish to have a summary, Cotopat records conversation logs* to provide AI-generated conversation summaries for customers.
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